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ACCEPT YOUR REMOTE CAREER MISSION
“If You Can Dedicate Just 60 Minutes A Day, Imagine The Career, Life, And Freedom You Can Have In One Month!”
Begin the SMK Practical Training Tracks and we will hold you by the hand as we create a
thriving remote career (from scratch) together!
JOIN THE TRAINING TODAY!
Choose your track below — complete practical mock assessments & get certified.
CORE WORK TRAINING TRACKS
Virtual Assistant Training
Don't Just Learn Virtual Assistance. Learn How to Actually Support Real Clients.
Many aspiring Virtual Assistants spend time learning different tools but still struggle when it comes to performing real client tasks.
The challenge is not just knowing Gmail, Google Calendar, or other software. The real skill is knowing how to use these tools to solve problems, stay organized, and provide professional support.
SMK's Virtual Assistant Training is designed to help you bridge the gap between learning and doing. Through guided lessons, realistic work tasks, and practical assignments, you will learn how Virtual Assistants support businesses every day.
THE SMK VIRTUAL ASSISTANT PRACTICE LAB:
Managing professional emails and inboxes
Organizing files and documents
Managing calendars and appointments
Scheduling meetings using Google Calendar and Calendly
Setting reminders and preventing scheduling conflicts
Preparing meeting agendas
Supporting virtual meetings
Taking professional meeting notes and creating follow-up actions
Managing tasks and workflows
Communicating updates professionally with clients
1 month free access to our job hunting community
TOOLS MASTERED:
2-Week Practical Training • 3 Live Zoom Sessions Weekly • 2 Hours Per Session • Practice activities and assignments • Group support
₦25,000
Customer Service Training
Don't Just Learn Customer Service. Experience How Support Teams Work.
Customer service requires more than good communication. You need to understand customer psychology, use the right tools, solve problems, and handle real workplace situations confidently.
SMK's Customer Service Training gives you practical exposure through guided customer support exercises, industry tools, and assessments that help you build job-ready skills.
We believe in learning by doing. By practicing on simulated support desks, you will confidently ace interviews and perform excellently from your very first day on the job.
CUSTOMER SUPPORT PRACTICE LAB:
Customer emails and live chats handling
Complaints and difficult situations resolution
Returns and refunds management
Support tickets and customer requests management
Voice and non-voice customer support strategies
E-commerce customer service workflows
Processing orders and navigating shipping systems
De-escalating angry or frustrated customers
Using macro responses efficiently and personally.
Cross-selling and upselling techniques via support
1 month free access to our job hunting community
TOOLS MASTERED:
3-Week Practical Training • 3 Sessions Weekly • 2 Hours Per Session • Live Zoom classes • Practice exercises & mock assessments
₦35,000
Upwork Beginner's Class
Create Your Upwork Foundation and Learn How to Start Applying Strategically.
Many beginners join Upwork excited about freelancing but quickly become frustrated because they don't know how to set up their profile, find the right opportunities, or write applications that communicate their value.
The problem is not just being on Upwork. The problem is knowing how to position yourself and approach the platform correctly.
SMK's Upwork Beginner's Class helps you understand the platform, build a professional profile, and learn the process of applying for remote opportunities with a clear strategy.
WHAT YOU WILL LEARN:
How remote work and freelancing work
How to set up an Upwork profile professionally
How to position your skills for the right opportunities
CV and cover letter strategies
How to search for suitable jobs
How to write better applications
Basic CRM and productivity tools used in remote work
1-Week Practical Training • 2 Live Sessions: Tuesday and Saturday • Live Zoom classes • Guided support & practice
₦120,000
UPWORK MASTERCLASS FOR ADVANCED FREELANCERS
Ready to scale? Take your freelancing career to the next level with VIP guided
applications, interview prep, and direct mentor reviews.
Master Upwork. Land More Jobs. Build the Freelance Career You Deserve.
VIP Guided Application Support
1 Month Direct Mentor Review
Many freelancers know how to create an Upwork profile, but they still struggle with finding the right jobs, writing strong applications, preparing for interviews, and standing out among other applicants.
The difference between knowing Upwork and using Upwork effectively is having the right strategy, consistent action, and guidance.
SMK's Upwork Masterclass is designed for learners who are ready to go beyond the basics and receive structured support while applying what they have learned.
WHAT YOU WILL LEARN:
1 month VIP guided job applications
Sample CV, Cover letter & frequently asked job application questions
Interview prep with sample frequently asked questions
Secret tip on how to land multiple jobs on Upwork
Daily job postings to apply for over the course of one month
Twice-weekly job application sessions with your coach
Unlimited access to your coach for a month
1 free month access to our Job hunting community
1-Week Practical Training • 2 Live Sessions: Tuesday and Saturday • Live Zoom classes • Guided support & practice
₦120,000
YOUR REMOTE TRAINING DASHBOARD
Explore the detailed week-by-week curriculum and practical modules for our
training programs below.
Virtual Assistant Training Syllabus
2-Week Intensive Practical Crash Course
Understanding the VA Role & Workspace Setup
Learn the role of a Virtual Assistant, what clients expect, services you can offer, professional communication, and how to create an organized remote workspace.
Tools: Gmail, Google Drive
Email Management, Calendar Scheduling & Meeting Support
Learn how to manage client emails, organize inboxes, schedule appointments, support online meetings, and create professional meeting notes.
Tools: Gmail, Outlook, Google Calendar, Calendly, Zoom, Google Meet
Research, Data Management & Administrative Support
Learn how to conduct online research, manage data, create spreadsheets, plan travel itineraries, and support daily client tasks.
Tools: Google Sheets, Microsoft Excel, Google Flights
Document Management, Reporting & Client Deliverables
Learn how to create professional documents, manage files, prepare reports, and organize client information effectively.
Tools: Google Docs, Google Sheets, Microsoft Office
Workflow Management, Reporting & Client Support
Learn how to organize client tasks, manage workflows, prepare reports, create professional client deliverables, and support daily administrative operations.
Tools: Asana, Canva, AI tools
Build Your VA Portfolio & Career Preparation
Learn how to showcase your skills, create a professional portfolio, and prepare for remote Virtual Assistant opportunities.
You will learn: Building a VA portfolio, creating a service menu, preparing a professional CV, finding clients (Upwork, LinkedIn, referrals).
By the End of This Training, You Will Gain Practical Experience In:
Email and calendar management
Data management and reporting
Workflow and task management
Client communication
Document creation and organization
Building a professional VA portfolio
Meeting support and research
Administrative support tasks
Preparing for remote VA opportunities
Customer Relations Training Syllabus
3-Week Comprehensive Support Mastery
Customer Relations Foundations & Communication Skills
Learn remote customer support fundamentals, customer expectations, professional communication, and how to handle inquiries effectively.
Tools: Gmail, Outlook, AI tools
Call Handling & Professional Customer Support
Learn professional phone etiquette, active listening, handling difficult conversations, and supporting customers across communication channels.
Tools: Google Voice, RingCentral Cloud Calling, Aircall, Freshcaller
E-Commerce Support & Remote Team Collaboration
Learn how online businesses manage returns, refunds, shipping, payments, and customer issues while collaborating with remote teams.
Tools: Shopify, Slack, Microsoft Teams, Zoom, Screen recording
Shopify Customer Support Training
Learn how to manage e-commerce customer support, including orders, fulfilment, tracking, refunds, returns, cancellations, and product inquiries.
Platform: Shopify
Zendesk Helpdesk Training
Get hands-on experience managing customer conversations using Zendesk.
Learn: Dashboard navigation, ticket creation/management, organization & prioritization, macros/templates, customer history, internal collaboration.
Gorgias Platform Training
Learn how businesses use Gorgias to manage e-commerce customer conversations.
Learn: Dashboard navigation, ticket management, macros and automation, order management, customer history, tags and filters.
Document Management, Reporting & Client Deliverables
Learn how to create professional documents, manage files, prepare reports, and organize client information effectively.
Tools: Google Docs, Google Sheets, Microsoft Office
Workflow Management, Reporting & Client Support
Learn how to organize client tasks, manage workflows, prepare reports, create professional client deliverables, and support daily administrative operations.
Tools: Asana, Canva, AI tools
Build Your VA Portfolio & Career Preparation
Learn how to showcase your skills, create a professional portfolio, and prepare for remote Virtual Assistant opportunities.
You will learn: Building a VA portfolio, creating a service menu, preparing a professional CV, finding clients (Upwork, LinkedIn, referrals).
By the End of This Training, You Will Gain Practical Experience In:
Customer communication and problem-solving
Shopify, Zendesk, Gorgias, and HubSpot CRM
Building a professional customer service portfolio
Email, chat, phone, and social media support
Remote collaboration tools
Building a professional VA portfolio
E-commerce customer support workflows
Real-world customer support scenarios.
Upwork Strategy & Masterclass Syllabus
4-Week High-Yield Freelancing Strategy
Beginner Class 1 & 2
Learn the fundamentals of remote work, Upwork, and CRM tools. Set up and optimize your Upwork profile, resume, bio, cover letter, and learn the basics of applying for jobs.
Masterclass 1 & 2
Master advanced Upwork strategies, including profile optimization, winning proposals, interviews, contracts, messaging, payments, and proven techniques for landing multiple jobs.
Job Application Sessions
Hands-on practical sessions focused on applying for jobs, reviewing applications, improving proposals, and receiving live feedback to increase your chances of getting hired.
Job Application Sessions (Cont'd)
Continued hands-on practical sessions focused on applying for jobs, reviewing applications, improving proposals, and receiving live feedback to increase your chances of getting hired.
TESTIMONIALS
HEAR FROM OUR SUCCESSFUL STUDENTS
Watch real video reviews and feedback from professionals who trained with
SMK and built thriving remote careers.
Muna's Review
SMK Graduate Student
Sheila's Review
Customer Support Specialist
Jeff's Review
Remote Career Success
Richfield's Review
Virtual Assistant Specialist
Ngozi's Review
Upwork Freelancing Graduate
Crystal's Review
Remote Executive Assistant
REAL RESULTS & SIGNED CONTRACTS
Take a look at the contract screenshots, interview invitations, and client messages
received by our students. Click on any image below to zoom.
Premium Freelance
Offer
VA Client Agreement
Program Enrollment Contract
E-Commerce Support Offer
Remote Executive Assistant
Support Specialist Hiring Call
Premium Project Proposal
Client Invitation Response
MEET YOUR LEAD COACH
DR. SANDRA ONYENWE
Founder, Convener & Lead Instructor, SMK Consulting & Training Agency
Dr. Sandra Onyenwe is a remote work strategist, career coach, and the visionary founder of SMK Consulting & Training Agency. She is passionate about helping individuals build successful, sustainable careers through remote work, freelancing, and globally relevant digital skills.
With years of experience training aspiring professionals, Dr. Sandra has empowered hundreds of students across Africa to confidently transition into careers as Virtual Assistants, Customer Support Specialists, and Freelancers. Her practical, hands-on teaching style equips learners with the exact tools, workflows, and industry best practices used by international companies—ensuring they are not only trained but truly job-ready.
What sets Dr. Sandra apart is her commitment to results. Through structured mentorship, practical assignments, mock interviews, personalized job application support, and ongoing career guidance, she has helped many students move from little or no experience to securing remote opportunities and earning in foreign currencies.
At SMK, her mission is clear: to bridge the gap between talent and global opportunities by equipping people with practical skills, confidence, and the support they need to thrive in today's digital economy.
"Your career transformation begins with the right skills, the
right mentor, and the courage to take the first step."
SMK JOB HUNTING COMMUNITY
You don't have to go into the virtual space scouting for jobs alone. Many people have skills but struggle with knowing where to find opportunities, how to apply correctly, or how to stay consistent when results don't come immediately.
As part of our commitment to supporting graduates from any SMK course, we offer 1 month free access to our Job Hunt Community.
Inside the Community, You Get Access To:
✅ Daily remote job opportunities
✅ Priority access to SMK internal vacancies
✅ Step-by-step guidance on how to apply for remote jobs
✅ CV and cover letter templates
✅ Job application tracker to organize your applications
✅ Accountability support to keep you consistent
✅ Interview preparation and role play sessions
✅ Career updates and hiring opportunities
✅ A supportive community of job seekers working toward the same goal
After your 1-month free access, continue for ₦5,000/month or ₦25,000 for 6 months.
SECURE ENROLLMENT FORM
Select your training track to complete secure registration via Paystack.
30-DAY MONEY-BACK GUARANTEE
If you show up to class, complete the labs, submit all assignments, take the mock validation assessments, remain active in class, and still do not feel you've gained practical job-ready remote skills, email us within 30 days for a full refund. Zero hassle.
DIRECT WHATSAPP SUPPORT
Speak directly to Dr. Sandra or our support team if you have questions regarding
enrollment.
FAQ
FREQUENTLY ASKED QUESTIONS
Yes! Every training program includes guided practice lab exercises, mock job
assessments, and a professional certificate of completion at no extra charge.
We process all payments instantly and securely using Paystack. You can pay via
debit/credit card, bank transfers, or mobile banking apps.
Yes, though we recommend spacing them out to dedicate enough time to the practice lab assignments. The Virtual Assistant course takes 2 weeks, and Customer Service takes 3 weeks.8
We do not guarantee jobs directly, but we do provide curated remote job leads in our
Job Hunting Community and VIP guided application support in our Upwork Masterclass
to optimize your landing rates.
© 2026 SMK Consulting & Training Agency. All Rights Reserved.
